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Configuring the Browser to Play Video

ESM features multiple ways to stream live and recorded video in the browser. Depending on whether you are viewing live or recorded video and the browser you are using, ESM may stream video through the Embedded Media Player browser plugin, the FBGST browser plugin, or through low-bandwidth mode.

Note: This article only applies to ESM version 6.2 and above.

Streaming Video in Internet Explorer

Internet Explorer by default uses the Embedded Media Player to stream live video and the FBGST plugin to stream recorded video.

Required Browser Version

To view ESM properly in Internet Explorer, version 11 must be installed. If Internet Explorer 11 is not installed on the machine you are using, it can be downloaded directly from Microsoft’s website or through Windows updates. Internet Explorer 11 cannot be installed on Windows XP or older versions of Windows.

You can check your current Internet Explorer version by clicking the gear icon in the top right-hand corner of the screen and then selecting “About Internet Explorer.”

Installing the Plugins

Internet Explorer uses the Embedded Media Player plugin by default to play live video and the FBGST plugin to play recorded video. ESM will prompt you to install any missing plugins when logging in.

To install any missing plugins, click the blue download link on the Prerequisites page and run the downloaded installer. Once you have installed both of the plugins, restart the browser and log in again. ESM will automatically open the Matrix page once you have installed all of the required prerequisite software.

Note: You can skip the installation of these plugins by clicking the Skip button. Doing so will stream video via low-bandwidth mode. For more information, please read our Streaming Video in Low Bandwidth Mode article.

Network Requirements for Streaming Live Video

When using the Embedded Media Player plugin for live video, the browser will directly connect to each camera. As a result, the workstation playing the video needs direct network access to each camera that is being viewed and not just access to the ESM management server.

If a camera fails to show video, first ensure all of the live video settings are correct on that camera’s configuration page on the administrator side of ESM.

After you have verified all of the settings are correct, try going to the camera directly by entering its IP address in the browser.

For additional troubleshooting, please read our Using VLC to Locate Packet Loss article to troubleshoot live video not being streamed or streaming poorly.

Streaming Video in Firefox

Firefox uses the FBGST plugin for streaming recorded video. However, it uses low-bandwidth mode for streaming live video.

To install the FBGST plugin, you will need the 32-bit version of Firefox. You can verify the version of Firefox you are running by opening Programs and Features, finding Mozilla Firefox on the list, then checking if (x86) or (x64) appears next to the name. x86 would indicate you are running the 32-bit version of Firefox.

Installing the Plugin

ESM will prompt you to install any plugins or other prerequisite software when you log in. To install any missing plugins, click the blue download link on the Prerequisites page and run the downloaded installer. Restart the browser and log in again once you have installed the plugin.

Upon logging in, you will see a prompt near Firefox’s address bar asking you to allow the plugin.

ESM will automatically open the Matrix page once you have installed all of the required prerequisite software.

Note: You can skip the installation of these plugins by clicking the Skip button. Doing so will stream video via low-bandwidth mode. For more information, please read our Streaming Video in Low Bandwidth Mode article.

Streaming Video in Chrome

In September 2015, Google Chrome permanently removed support third party browser plugins. All of ESM’s features are still available in Chrome. However, live and recorded video playback will be played in low-bandwidth mode.

For more information, please read our Streaming Video in Low Bandwidth Mode article to see how this will affect video playback in Chrome.

For additional questions or further assistance with viewing ESM in the browser, please submit an ESM Technical Support Request.

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