Please note this is only for v5.3 (Please contact support if similar issues occur in later releases).
Select user(s) not able to view perviously created layouts and to create new layouts
When creating a layout, if the user puts a checkmark next to a camera, THEN drags it down to the layout, it creates a NULL record in the database corrupting the layouts view. However, if the user does not place a checkmark next to the camera, and then drags it down to the layout, seems to work properly.
Event viewer Application Error:
System.InvalidCastException: Conversion from type 'DBNull' to type 'String' is not valid.at Microsoft.VisualBasic.CompilerServices.Conversions.ToString(Object Value) at ipConfigure.ESM.UI.matrix.GenerateCustomTreeView() in F:\Fortress\ipConfigure 5_2 Code\32-bit\ipConfigure.ESM.UI\matrix.aspx.vb:line 247
Change NULL layout description in ESM5_2_Central database >>dbo.tblLayout table
Suggest updating build to latest released with enhanced user permissions -
(Customer can request FTP access (or schedule assistance) when ready by emailing firstname.lastname@example.org)