Please note this is only for v5.3 (Please contact support if similar issues occur in later releases).
Symptom:
Select user(s) not able to view perviously created layouts and to create new layouts
When creating a layout, if the user puts a checkmark next to a camera, THEN drags it down to the layout, it creates a NULL record in the database corrupting the layouts view. However, if the user does not place a checkmark next to the camera, and then drags it down to the layout, seems to work properly.
Event viewer Application Error:
System.InvalidCastException: Conversion from type 'DBNull' to type 'String' is not valid.at Microsoft.VisualBasic.CompilerServices.Conversions.ToString(Object Value) at ipConfigure.ESM.UI.matrix.GenerateCustomTreeView() in F:\Fortress\ipConfigure 5_2 Code\32-bit\ipConfigure.ESM.UI\matrix.aspx.vb:line 247
Solution (Temp):
Change NULL layout description in ESM5_2_Central database >>dbo.tblLayout table
Solution (Perm):
Suggest updating build to latest released with enhanced user permissions -
(Customer can request FTP access (or schedule assistance) when ready by emailing support@ipconfigure.com)
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