Follow

Antivirus Exceptions on Client

Symptom:

Cameras in Matrix view say "connecting" or "The stream encountered an Error: Could not read from resource."

Antivirus is installed.

 

Resolution:

Disable any sort of network scanning done by the antivirus software. Bypass network scanning on port 80 and 554. ESM uses port 80 to stream RTSP over HTTP as well as RTSP directly. 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk