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Live View not appearing in Matrix (ESMv5.4 ONLY)

Issue/symptom:

Live view not appearing in Matrix using silverlight browser (ie. Chrome, Firefox, Safari)

Using Internet Explorer, No video when choosing to pop out an individual camera into full screen (by either right-clicking in the device tree and choosing view or by clicking on the description about the matrix live view)

Error in Event Viewer Application Log:

Error Caught in Application_Error event 
User Account:account name@domain.com
Error in: http://mgmtserver/singlecamerastream.aspx?parent=matrix&cid=1&lid=2

System.NullReferenceException: Object reference not set to an instance of an object. 
at ipConfigure.Web.UI.WebControls.LiveViewControl.GetJavaScriptConstructorCode(String parentClientId) in c:\build\hotfix-5.4.53\esm-5\src\ipConfigure.Web\Web\UI\WebControls\LiveViewControl.cs:line 86 
at ipConfigure.Web.UI.WebControls.LiveViewControl.Render(HtmlTextWriter output) in c:\build\hotfix-5.4.53\esm-5\src\ipConfigure.Web\Web\UI\WebControls\LiveViewControl.cs:line 72 
at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) 
at System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) 
at System.Web.UI.Control.RenderControl(HtmlTextWriter writer) 
at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) 
at System.Web.UI.Control.RenderChildren(HtmlTextWriter writer) 
at System.Web.UI.Control.Render(HtmlTextWriter writer) 
at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) 
at System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) 
at System.Web.UI.Control.RenderControl(HtmlTextWriter writer) 
at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) 
at System.Web.UI.HtmlControls.HtmlForm.RenderChildren(HtmlTextWriter writer) 
at System.Web.UI.HtmlControls.HtmlContainerControl.Render(HtmlTextWriter writer) 
at System.Web.UI.HtmlControls.HtmlForm.Render(HtmlTextWriter output) 
at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) 
at System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) 
at System.Web.UI.HtmlControls.HtmlForm.RenderControl(HtmlTextWriter writer) 
at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) 
at System.Web.UI.Control.RenderChildren(HtmlTextWriter writer) 
at System.Web.UI.HtmlControls.HtmlContainerControl.Render(HtmlTextWriter writer) 
at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) 
at System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) 
at System.Web.UI.Control.RenderControl(HtmlTextWriter writer) 
at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) 
at System.Web.UI.Control.RenderChildren(HtmlTextWriter writer) 
at System.Web.UI.Page.Render(HtmlTextWriter writer) 
at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) 
at System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) 
at System.Web.UI.Control.RenderControl(HtmlTextWriter writer) 
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

 

Solution:

Make sure at least a server volume is selected even if this is not recording.  If you choose to not record, then just select archive server and leave the archive server volume.

ArchiveServerVolume_CamSettingsPg.png

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