Setting up a rule to send email notification for camera errors (offline)

In order to set up rules to send email notifications, you will need to add the SMTP information to the actual location in the devices tree in the ESM Admin interface.

Admin_Location_Tree.jpg SMTP_ArchiveServerLocation.jpg


Then on the cameras settings page in the ESM admin interface, create a rule to send the email for camera errors to specified recipient. This can be set up as rule applied to the individual camera or  any camera assigned to this location by changing the Event Device from the camera to ESM.


Step 1: Go to the cameras settings page>>Rules tab  RulesTab.jpg

Step 2: Click the "Add" Button which will result in a page with Action Devices and Actions.

Step 3: In the "Event Device" drop-down, either leave the camera name or select ESM in order to have this action apply to any camera assigned to this archive location.

Step 4: Add the "Event" by choosing "Error" from the drop-down list.

Step 5: Click the "Add Action" button in the Actions section.  Another menu will become available.

Step 6: Leave the Action Device as ESM. Choose "Email" from the drop-down menu for Action. Add the recipients email to the "Email" field. Click "Insert". This will close the page. EmailRule.jpg

Step 7: Click "Insert" on the rule event actions page. Press "Apply" to commit this rule. 


For more information on creating a rule in ESM, please refer to the Rules Engine section of the ESM Admin Manual (Page 20) which can be found on our support page under documentation here:


Please contact our support team if you have any questions or need further assistance.

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