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Application Event Log has ipConfigureServerCapture.exe errors

When ESM fails to connect to a camera stream, it results in the following errors which will continually repeat until either the camera(s) successfully connect or is disabled and the recording server is set back to null ("Select") in camera settings page in the ESM Admin interface:

-------------------------1-------------------------- 
Process Terminated Unexpectedly: 
C:\Program Files\ipConfigure\ServerCapture\ipConfigureServerCapture.exe 
853
-------------------------2------------------------- 
System.Net.WebException: The operation has timed out 
at System.Net.HttpWebRequest.GetResponse() 
at System.Data.Services.Client.QueryResult.Execute() 
at System.Data.Services.Client.DataServiceRequest.Execute[TElement](DataServiceContext context, QueryComponents queryComponents) 
at System.Data.Services.Client.DataServiceQuery`1.Execute() 
at System.Data.Services.Client.DataServiceQuery`1.GetEnumerator() 
at System.Linq.Enumerable.First[TSource](IEnumerable`1 source) 
at System.Data.Services.Client.DataServiceQueryProvider.ReturnSingleton[TElement](Expression expression) 
at System.Data.Services.Client.DataServiceQueryProvider.Execute[TResult](Expression expression) 
at System.Linq.Queryable.First[TSource](IQueryable`1 source) 
at ipConfigure.Recording.ConfigurationManager.RetrieveSettings() in F:\Fortress\ipConfigure 5_2 Code\32-bit\ipConfigure.Common\Recording\ConfigurationManager.cs:line 288 
at ipConfigure.Recording.ConfigurationManager.Initialize(Int32 CameraID) in F:\Fortress\ipConfigure 5_2 Code\32-bit\ipConfigure.Common\Recording\ConfigurationManager.cs:line 86 
at ipConfigureServerCapture.ipConfigureCapture.run(String[] args) in F:\Fortress\ipConfigure 5_2 Code\32-bit\ipConfigureServerCapture\ipConfigureCapture.cs:line 53

 

This indicates that ESM is failing to connect to entityID (or cameraID) #853.  More than likely if this is a recent error, the camera is still offline and will be shown with a red-x on the camera icon in both the admin and user interfaces.   In the ESM Admin interface, you can confirm this is the camera that is causing  the issue by hovering over the camera name in the device tree.  A screen tip or popup will appear at the bottom of the browser window.  In the small text, find "cid=xxx". The xxx will be the entityID/cameraID.  

CIDscreentip.jpg

These ID #'s can also be found in the archive database ESM5_2.  In SQL Management Studio, you can drop down the database tree until you see "views" under the ESM5_2 database. By right-clicking on dbo.CameraDetail, you can choose "select top 1000 rows" in order to identify the camera having the issue.

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