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No Thumbnail Images (Image cannot be displayed)

Symptom:

Thumbnail images for this particular archive server were not showing (just a box that stated "Image Cannot Be Displayed".) Actual playback was successful.

Error in Event Viewer Application Log on Management Server:

Error Caught in Application_Error event
User Account:xxusernamexx
Error in: http://xxManagement_Server/handlers/GetThumbnailImage.ashx?arcip=xxarchiveserverxx&imagepath=/Store1/4/20140707/&filename=124800.jpg

System.Net.WebException: The remote name could not be resolved: 'xxarchive_serverxx'
at System.Net.HttpWebRequest.GetResponse()
at ipConfigure.ESM.UI.GetThumbnailImage.ProcessRequest(HttpContext context) in C:\build\develop\esm-5\src\ipConfigure.ESM.UI\handlers\GetThumbnailImage.ashx.vb:line 19
at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

Resolution:

In this case, the DNS name was not able to be resolved from the management server.  Resolved temporarily by changing installation from DNS name to IP Address. (Knowledge base article to change ip address: https://ipconfigure.zendesk.com/entries/30452538-Change-the-IP-Address-of-a-Server)

 

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