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ESM Randomly Logging out users

The ESM User UI has 5 main pages; Maps, Matrix, Archive, Alarm and LPR. Upon inactivity, each of those pages will, by default, log you out after 10 minutes. There are two exceptions to this. The Matrix page will keep a user logged in as long as there is at least one or more cameras streaming. The other exception is if a user is on the LPR page and plates are constantly being refreshed.

 

There are three main things that can cause unnatural logouts.

-AntiVirus Software (Norton, McAfee, Sophos, Symantec, etc)

-SQL Connection Issues/Database Timeouts

-Network Issues

 

Anti-Virus

If you are using an antivirus program (which we recommend against), you must add the IPConfigure Software as an exception. More information on exceptions can be found here: https://ipconfigure.zendesk.com/entries/57707263-Antivirus-Exceptions
Try disabling your antivirus and observing the results.

 

SQL Connection Issues

If you are experiencing SQL Connection Issues/ Timeouts (Check the application Logs in the Event Viewer on the Management Machine to verify this) then you can enter the following queries in SQL Management Studio on the management server.

 

-Open SQL Management Studio on the Management Server

-Press connect (Type a period '.' into the server name field and set the authentication to windows authentication unless you know your SA password)

-Press the "New Query" button at the top

-Enter the following 

USE [master]

GO

ALTER DATABASE [ASPState] SET AUTO_CLOSE OFF WITH NO_WAIT

GO

 

USE [master]

GO

ALTER DATABASE [aspnetdb] SET AUTO_CLOSE OFF WITH NO_WAIT

GO

-After you enter each query, press the red exclamation mark at the top to execute the command.

 

Networking Issues

The last common thing that deals with unnatural logouts is general networking issues. Make sure that your network is sound. If you are using Active Directory, make sure that all of your domain controllers are online. If you are using a proxy or your firewall is on, this may be an issue as well. We recommend turning off Windows Firewall on the server.

 

 

If your problem still persists, please contact technical support.

 

 

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