1. Log into ESM
2. On the Prerequisite page click on the FBGST 1.4.4 hyperlink in blue.
3. Select Save File
4. Navigate to your Downloads folder and double click the ipConfigure FBGST Media Player.msi
5. Select Next.
6. Let the Installer Run.
7. Select Finish and restart you browser.
For more assistance, please submit a support ticket at https://support.ipconfigure.com