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IPConfigure Technical Support Hours

When scheduling upgrades, on-site services, or system migrations, IPConfigure customers and partners are encouraged to take note of IPConfigure's Technical Support Schedule in order to ensure the availability of support resources.

If you are in need of technical support, please submit a support request through this site, or call our toll free support line at 877-207-1112. 

 

Technical Support Schedule

IPConfigure technical support is available Monday through Friday on business days:

Monday: 9:00am to 8:00pm Eastern Time
Tuesday:

9:00am to 12:00pm Eastern Time
12:00pm to 1:00pm CLOSED for ongoing support readiness training
1:00pm to 8:00pm Eastern Time

Wednesday: 9:00am to 8:00pm Eastern Time
Thursday: 9:00am to 8:00pm Eastern Time
Friday: 9:00am to 8:00pm Eastern Time 
Note: In order to ensure the availability of IPConfigure engineering and escalation resources, the resolution of certain complex, non-emergency issues reported between 5:00pm and 8:00pm Eastern may be scheduled for the following business day.

 

 

IPConfigure technical support is unavailable on the following IPConfigure Company Holidays:

  • Tuesday, January 1, 2019
  • Monday, January 21, 2019
  • Monday, May 27, 2019
  • Thursday, July 4, 2019
  • Monday, September 2, 2019
  • Monday, November 11, 2019
  • Thursday, November 28, 2019
  • Friday, November 29, 2019
  • Wednesday, December 25, 2019
  • Tuesday, December 31, 2019

 

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