When scheduling upgrades, on-site services, or system migrations, IPConfigure customers and partners are encouraged to take note of IPConfigure's Technical Support Schedule in order to ensure the availability of support resources.
If you are in need of technical support, please submit a support request through this site, or call our toll free support line at 855-440-1077, or direct at 757-520-0587.
Technical Support Schedule
IPConfigure technical support is available Monday through Friday on business days:
|Monday:||9:00am to 8:00pm Eastern Time|
9:00am to 12:00pm Eastern Time
|Wednesday:||9:00am to 8:00pm Eastern Time|
|Thursday:||9:00am to 8:00pm Eastern Time|
|Friday:||9:00am to 8:00pm Eastern Time|
|Note: In order to ensure the availability of IPConfigure engineering and escalation resources, the resolution of certain complex, non-emergency issues reported between 5:00pm and 8:00pm Eastern may be scheduled for the following business day.|
IPConfigure technical support is unavailable on the following IPConfigure Company Holidays:
- January 2 New Year's Day (observed)
- January 16 Martin Luther King Day
- May 29 Memorial Day
- July 4 Independence Day
- September 4 Labor Day
- November 10 Veteran's Day (observed)
- November 23 Thanksgiving Break
- November 24 Thanksgiving Break
- December 25 Winter Break
- December 26 Winter Break
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